Privacy Policy

1. Introduction

Unfolded ("we", "us", or "our") is an interior design studio based on the Central Coast of New South Wales, Australia. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

By engaging our services, using our website, or providing us with your personal information, you consent to the practices described in this policy.

2. What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not. This may include your name, contact details, financial information, and information about your home and lifestyle preferences.

3. Information We Collect

We may collect the following types of personal information:

3.1 Information You Provide Directly

Full name and contact details (email address, phone number, mailing address)
Property or project address
Design preferences, lifestyle information, and aesthetic tastes
Budget and financial information relevant to your project
Photographs or images of your spaces
Correspondence and communications with our team
Feedback, testimonials, and survey responses

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on our website
Referring website or source
Device type and operating system

This information is collected using cookies and similar tracking technologies. You may disable cookies through your browser settings, though this may affect the functionality of our website.

3.3 Information from Third Parties

We may receive personal information from third parties such as referral partners, suppliers, or subcontractors engaged as part of your project, where you have consented to that sharing.

4. How We Use Your Personal Information

We collect and use your personal information for the following primary purposes:

Providing interior design services, including consultations, design proposals, and project management
Communicating with you about your project, enquiries, and appointments
Preparing quotes, invoices, and contracts
Sourcing materials, furnishings, and engaging trades or suppliers on your behalf
Improving our services and understanding client needs
Sending you information about our services, promotions, or industry news (only where you have opted in or we are otherwise permitted under applicable law)
Complying with our legal and regulatory obligations
Resolving disputes or addressing complaints

We will not use your personal information for any purpose that is not related to the above without your consent, unless required or authorised by law.

5. Direct Marketing

We may use your contact details to send you marketing communications about our services and related offerings, where you have provided consent or where we are otherwise permitted to do so under the Spam Act 2003 (Cth).

You may opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us directly at hello@unfolded.com.au

Once you opt out, we will process your request within a reasonable time and cease sending marketing material. Note that we may still contact you for non-marketing purposes related to your project or engagement with us.

6. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

6.1 Service Providers and Suppliers

We may share relevant personal information with suppliers, trades, contractors, or other service providers engaged as part of delivering your interior design project. These parties are required to handle your information in accordance with applicable privacy laws.

6.2 Professional Advisors

We may disclose information to our legal, financial, or insurance advisors where necessary for legitimate business purposes.

6.3 Legal Requirements

We may disclose personal information if required or authorised to do so by law, including in response to a court order, subpoena, regulatory requirement, or law enforcement request.

6.4 Business Transfers

In the event that Unfolded undergoes a merger, acquisition, or sale of business assets, your personal information may be transferred to the relevant successor entity, subject to equivalent privacy protections.

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

7. Overseas Disclosure

Some of the third-party tools and platforms we use (such as cloud storage, project management, or communication software) may store or process data on servers located outside of Australia. Where this occurs, we take reasonable steps to ensure such parties comply with standards consistent with the Australian Privacy Principles, or are subject to a law or binding scheme that provides comparable protections.

By providing us with your personal information, you consent to it being transferred to, stored, or processed in overseas locations as described above.

8. Security of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

Password protection and access controls on our systems and devices
Use of reputable cloud-based platforms with industry-standard encryption
Physical security measures at our studio
Limiting access to personal information to staff and contractors who need it to perform their duties

While we take all reasonable precautions, no data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you provide your personal information at your own risk.

In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth), including notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals where required.

9. Accessing and Correcting Your Information

Under the Privacy Act 1988 (Cth), you have the right to:

Request access to the personal information we hold about you
Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading

To make an access or correction request, please contact us at hello@unfolded.com.au. We will respond to your request within a reasonable timeframe (generally within 30 days).

We may decline a request for access or correction in circumstances permitted by the Privacy Act, and if so, we will provide written reasons for our decision.

We do not charge a fee for making an access request, but we may charge a reasonable fee to cover the cost of providing access where the request is complex or involves substantial effort.

10. Privacy Complaints

If you believe we have handled your personal information in a manner that is inconsistent with the Australian Privacy Principles, you may make a complaint to us by contacting:

Unfolded – Privacy Enquiries

Email: hello@unfolded.com.au

Location: Central Coast, NSW, Australia

We will acknowledge your complaint promptly and investigate it within a reasonable timeframe, aiming to resolve all complaints within 30 days. If your complaint is complex, we will keep you informed of our progress.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
GPO Box 5218, Sydney NSW 2001

11. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe we have inadvertently collected information from a minor, please contact us and we will take steps to delete it.

12. Our Website and Cookies

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

We may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our website. These tools may collect anonymised data about your browsing behaviour. You can manage your cookie preferences through your browser settings.

13. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it in a secure manner.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated policy will be published on our website with a revised effective date.

We encourage you to review this policy periodically. Your continued engagement with our services following any updates constitutes your acceptance of the revised policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Unfolded

Interior Design Studio

Central Coast, NSW, Australia